Trust & Safety

TRUST & SAFETY

TRANSPARENCY COMMITMENT
"We pledge to protect you with the most feasible solutions at our current stage while continuously improving our systems."

1. REFUND POLICY

• Submit refund requests within 14 days via email/ticket
• Initiate Stripe refund processing within 24 hours after approval
• Actual fund receipt: 3-5 days (depends on your bank)
• No refund fees from our platform

2. DATA SECURITY

• No credit card storage - Fully processed by Stripe
• Password encryption via bcrypt hashing
• Audit logs for sensitive data access

3. INFORMATION VERIFICATION POLICY
Requirements for Providers:

• Legally responsible for published information
• Clear scans of licenses/certificates
• Valid national ID or passport
• Allow StrongBodyAI to verify document validity
• Notify within 7 days of license/information changes

StrongBodyAI's Rights:

• Cross-verify information via public sources
• Request email/video call verification
• Temporarily suspend accounts if fraud is suspected
• Permanently delete accounts for severe violations

4. VIOLATION HANDLING
With verified evidence:

• Immediate account suspension
• Notify affected booked users
• Require provider explanation within 72 hours

5. USER PROTECTION

• 100% service fee refund
• Connection to replacement providers
• Evidence provision to authorities when required

6. LEGAL RESPONSIBILITIES

• Providers: Fully accountable for qualifications and information
• StrongBodyAI: Verify when issues arise, terminate partnership upon violation detection
• Users: Must check verification status before booking

 SUPPORT CONTACT
  ⏱  📧 customercare@strongbody.ai

Response within 24-48 hours