TERMS OF USE

1. Introduction

1.1. Welcome to StrongBody.ai

 Welcome to StrongBody.ai (“the Platform”), operated by StrongBody SG PTE LTD , a company incorporated in Singapore (“Company”, “we”, “us”, or “our”).
By accessing or using the Platform, you (“User”, “Buyer”, or “Expert”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use the Platform.

This platform is provided and operated by StrongBody SG PTE., LTD.,. Address:105 CECIL STREET #18-20 THE OCTAGON Singapore, 069534 Singapore 

1.2. On the nature of the platform's operations

Nature of the Platform

The Platform is a global online marketplace connecting Users (“Buyers”) seeking wellness, lifestyle, fitness, preventive care, and related services with a community of independent providers, trainers, freelancers, and lifestyle experts (“Sellers/Experts”).

How it works

• Share information: provide general knowledge about local wellness, preventive care, or healthcare-related products/services. Such content is for informational purposes only and must not replace professional medical advice.
• Sell products: exchange or sell legally permissible items, including:

Second-hand or pre-owned goods

Curated, single-piece, handcrafted, or wellness products allowed under applicable laws

Products and Information
In addition to online services, Sellers may:

• Share information: provide general knowledge about local wellness, preventive care, or healthcare-related products/services. Such content is for informational purposes only and must not replace professional medical advice.
• Sell products: exchange or sell legally permissible items, including:
• Second-hand or pre-owned goodsCurated, single-piece, handcrafted, or wellness products allowed under applicable laws

Prohibited: the sale of prescription drugs, regulated medical products, or any goods restricted or prohibited under the laws of the Buyer’s or Seller’s jurisdiction.

Trust & transparency

• Seller profiles are self-declared. They may upload documentation (certificates, licenses) or integrate verification from independent third-party assessors.
• Trust is established through a combination of self-submitted materials, optional third-party verification, and user community reviews.

Legal limitations

• The Company does not provide medical services, does not practice medicine, and does not sell regulated medical or prescription products.
• The Platform acts solely as technology infrastructure and facilitation service, ensuring safe connections and escrow-protected payments.
• All Sellers and Experts are independent parties, fully responsible for the accuracy and quality of their services or information shared.

1.3. About terms of service

When you access, register for an account, or use any services on the StrongBody.ai platform, you confirm that you have read, understood and agree to be bound by the terms set forth in this document (“Terms of Service”), as well as accompanying policies such as:

Personal data privacy policy;

Operating policy for sellers/buyers;

Dispute handling, return and shipping policies (if any);

Other regulations are published on the website.

1.4. Users do not have full civil capacity

If you are under the age of legal majority applicable in your country of residence, or otherwise do not have full legal capacity to enter into binding agreements, you may use StrongBody.ai only under the supervision and with the consent of your parent or legal guardian.

By allowing you to access or use the Platform, your parent or legal guardian agrees to be bound by these Terms of Service on your behalf and shall be responsible for your activities on the Platform.

If such supervision and consent are not provided, you must not access or use StrongBody.ai, its products, or services.

1.5. Legal consent and changes to terms

We reserve the right to modify, update or change the Terms of Service at any time to comply with internal policies or legal regulations. Any changes will be published on the platform. Your continued use of the service after the time of update means that you agree to such changes.

2. Privacy

2.1. StrongBody.ai's Commitment to Privacy

We are committed to protecting users' privacy and personal data in accordance with applicable laws, the General Data Protection Regulation (GDPR – if applicable), and equivalent international standards.

Any collection, storage, use, sharing and processing of your personal data is carried out in accordance with Privacy Policy Which we publish at.

2.2. Types of data collected

We may collect and process the following categories of personal and non‑personal data about you when you access or use StrongBody.ai services:

1. Identity and Account Information

• Full name, date of birth, gender, nationality, and contact details (e.g. email, phone number, address.
• Login credentials and account identifiers.

2. Professional and Profile Information

• Photos, biography, languages, certifications, licenses, or fields of expertise uploaded by you.
• Usernames or display names on the Platform.

3. Usage and Interaction Data

• Records of activities, searches, content viewed, messages sent or received, and preferences on the Platform.
• Technical data such as IP address, device information, browser type, and log files.

4. Payment and Transaction Data

• Information related to purchases, subscriptions, payment methods (partially tokenized/processed by third party gateways).

5. Health and Physical Well‑Being Information (optional)

• Voluntary information you provide for AI recommendations or expert matching (e.g. height, weight, activity level, fitness goals, dietary preferences).
• We do not collect official medical records or diagnostic data unless explicitly authorized by you.

6. AI and Analytics Data

• Inputs and feedback you provide during AI‑supported interactions (chats, voice commands, upload content).
• System‑generated metadata for model improvement and security monitoring.
• We collect this data from you directly, from your use of the Platform, or from authorized third parties who support authentication, payment, or AI services under contractual obligations to comply with privacy laws.

2.3. Purpose of data use

We use your data only for specific, legitimate, and limited purposes as permitted by applicable privacy laws, including:

1. Service Provision and Account Management

• To create, verify, and manage user accounts; provide personalized content and AI recommendations.

2. Platform Operation and Improvement

• Tomaintain, analyze, and enhance the functionality, performance, and security of the Platform and AI systems.

3. Customer Support and Communication

• To respond to inquiries, send notifications about account activity, updates, or security alerts.

4. Payments and Transactions

• To process billing, subscriptions, and refunds via authorized payment providers.

5. Legal and Regulatory Compliance

• To fulfill our obligations under law, resolve disputes, and prevent fraud or misuse.

6. Research and Analytics (with Anonymization)

• To generate aggregated and non‑identifiable insights for product development and AI model training, without ever identifying individual users.

7. Consent‑Based Processing

• For any optional health or well‑being data, we process the information only with your explicit and revocable consent.
• We do not use your data for automated decision‑making that produces legal or similarly significant effects without your knowledge or consent.

2.4. Sharing personal information

StrongBody.ai does not sell or rent your personal data. We share information only under the following controlled circumstances:

1. Authorized Service Providers and Partners

• Third‑party vendors who assist with hosting, AI processing, payment services, analytics, or customer support — bound by confidentiality and data‑protection agreements.

2. Experts and Community Interactions

• When you choose to connect or collaborate with Experts or other Users, the information you voluntarily share on your profile or conversation is visible according to your privacy settings.

3. Corporate Affiliates and Business Transfers

• Within StrongBody.ai’s corporate group or as part of a merger, acquisition, or investment transaction, subject to equivalent privacy protections.

4. Legal Requirements and Public Safety

• When required by law, court order, or competent authority, or to protect rights, property, and safety of users or the public.

5. With Your Explicit Consent

• In any other case not listed above, we will share your data only after obtaining your informed and specific consent.

All cross‑border data transfers outside your country of residence are conducted in accordance with applicable laws (e.g. Standard Contractual Clauses under GDPR or approved transfer mechanisms).

You have the following rights:

Request access, correction, update or deletion of personal data;

Withdraw consent for one or more data processing purposes;

Request restriction of data processing in certain cases;

Complain if you believe your privacy has been violated.

Requests to exercise rights should be sent to our support email address:customercare@strongbody.ai.

2.6. Data storage and security

Personal data is stored on highly secure systems, with access controls, encryption and regular backups. However, no system is completely risk-free. We are not responsible for any damage resulting from unauthorized access or incidents beyond our reasonable control.

2.7. Cookies and tracking technologies

StrongBody.ai uses cookies and similar tracking technologies to:

Stay signed in

Remember user preferences

Analyze usage behavior to improve services

You can configure your browser to refuse some or all cookies. However, this may affect your user experience.

2.8. Obligations of the Service Provider

The service provider (seller) is solely responsible for all content, images, prices, terms of supply, legality and quality of the products or services they post on the StrongBody.ai platform. All information published must be truthful, accurate, regularly updated and must not mislead users in any way.

StrongBody.ai does not control, does not verify, does not pre-approve, and is not liable in any way for information, prices or content provided by the seller. Platform no interference on the price policy, promotion policy, or transaction conditions that the seller sets himself.

We does not impose any "best price / rate parity" terms, and Does not require sellers to keep the lowest price on the platform. Service providers have full authority to set and adjust their prices on other channels such as personal websites, social networks, third-party platforms or other forms of direct sales, in accordance with their own business strategies.

Any consequences arising from providing inaccurate information, late price updates, misleading content or causing confusion to users (including but not limited to complaints, refunds, disputes, or financial losses) shall be the sole responsibility of the service provider.

Any changes to information or pricing must be fully and promptly updated on the StrongBody.ai platform to ensure users have access to correct, non-misleading data and no disputes will arise. In any case, StrongBody.ai will not be held jointly and severally liable or liable for compensation.due to misinformation from the service provider.

2.9. Compliance with competition laws

StrongBody.ai is committed to fully comply with legal regulations on fair competition and consumer protection in all jurisdictions where the platform operates. As a middle ground, StrongBody.ai not to interfere in pricing, distribution or contracting processes between service provider and end user.

The service provider has full authority, set prices, choose sales channels and implement commercial policies that fit their own business strategies, including selling through personal websites, other platforms or direct channels. Platform does not impose nor encourage any conditions maybe restricting the seller's freedom of business, such as require consistent pricing across all channels, Restricted distribution outside of StrongBody.ai or Requires sellers to prioritize this platform.

Participation and use of the platform is entirely voluntary., does not give rise to any exclusive or binding obligation on price or distribution channel. Any display, promotion or incentive support programar only implemented on the basis of voluntary, transparent and non-coercive agreement.

In no event shall StrongBody.ai be liable for pricing practices, channel selection or disputes arising from the seller's commercial activities.

2.10. Promotions and display priority

StrongBody.ai can deploy Promotions, media campaign or priority display mechanism for service providers with the aim of supporting increased user accessibility and improve business performanceParticipation in these programs is completely voluntary, optional and does not impose any restrictions on the sellers freedom to set prices or choose distribution channels on platforms other than StrongBody.ai.

All conditions related to rights, obligations, terms and costs (if any)of the program will be clear and transparent before the seller makes a decision to participate.Seller reserves the right to decline participation. but without affecting their ability to function normally on the platform..

StrongBody.ai does not guarantee or warrant any specific results. about traffic, number of orders or revenue when participating in the above programs, and will not be liable for any legal liability. Related to commercial expectations from the seller.

3. Limitation of liability and intellectual property rights

3.1. Limitation of Liability of StrongBody.ai 

StrongBody.ai is a middleware technology platform that provides technical systems and an online environment to support connections and transactions between Buyers and Sellers for products and services in the fields of health, fitness, personal wellness, and body care.

We do not directly manufacture, supply, distribute, or warrant any products or services posted on the Platform. All information, content, images, descriptions, and commitments related to products or services are the sole responsibility of the Seller. StrongBody.ai makes no representations, does not pre‑screen, and provides no warranties as to the accuracy, legality, quality, performance, or suitability of those products or services.

With respect to non‑physical consulting services (including but not limited to nutrition advice, fitness training, health consultation, lifestyle adjustment support, fitness assessment, or medical advice), StrongBody.ai:

• Is not responsible for the accuracy, safety, or consequences arising from a Buyer’s reliance on advice provided by a Seller;
• Does not evaluate or guarantee the Seller's expertise, qualifications, or professional certifications, unless there is a clearly published independent verification process;
• Does not guarantee that the consulting service will be suitable for the physical condition, health status, or subjective expectations of any Buyer;
• Provides no guarantees of health improvement, body transformation, or treatment results from consulting services, unless explicitly stated in an official policy.

It is the User’s responsibility to:

• Research, evaluate, and carefully consider the professional profile of the service provider before use;
• Communicate clearly with the Seller regarding the scope, limitations, and content of the consulting services;
• Not use consulting services as a substitute for medical diagnosis or formal medical treatment, especially for individuals with serious medical conditions.

In any case, StrongBody.ai assumes no legal or financial responsibility for direct or indirect damages arising from:

• Using a product for purposes other than intended or contrary to instructions;
• Using consulting services that are not suitable to the Buyer’s needs, physical condition, or the Seller’s expertise;
• In cases where a Buyer and a Seller describe or offer a service on the Platform in one manner for approval but privately agree upon or deliver a different service outside the posted content, with the intent of evading moderation or defrauding the Platform, StrongBody.ai shall bear no responsibility. StrongBody.ai reserves the right to take remedial measures, including restricting, suspending, or terminating the accounts involved.

Any disputes or private arrangements made outside the Platform between Buyer and Seller are not recorded, verified, or supported by the system and remain solely the responsibility of the parties involved.

To the maximum extent permitted by applicable law, the total aggregate liability of StrongBody.ai for any claims arising out of or in connection with the use of the Platform shall in no event exceed the lesser of: (i) the total amount a user has paid to the Platform for paid services, if any, within the three (3) months immediately preceding the claim; or (ii) USD 100. StrongBody.ai shall not be liable for any indirect, incidental, consequential, or punitive damages under any circumstances.

3.2 Intellectual Property Rights

All intellectual property rights related to the StrongBody.ai platform including but not limited to source code, interface design, database, logo, icons, content, documentation, videos, images, trademarks, and other expressive elements are owned by StrongBody.ai or its legitimate third parties.

Users are not permitted to copy, modify, reproduce, distribute, transmit, publish, create derivative works or reuse any part of the platform for commercial purposes or beyond the permitted scope, unless with written consent from StrongBody.ai.

Use of StrongBody.ai's trade names, trademarks, slogans, logos or any other intellectual property without express permission may constitute a violation of law and will be subject to legal action.

When posting content on the platform (including product descriptions, images, videos, feedback, reviews, etc.), users commit that they have full legal rights to that content. Any use of illegal content or infringing on the rights of third parties will be removed and the uploader will be fully responsible before the law.

4. Software and Content

4.1 Access and use of StrongBody.ai software

StrongBody.ai may provide software in the form of a web application, mobile application, browser extension, or equivalent form (“Software”). When you use the software or access the platform through any device, StrongBody.ai grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the software solely for the purpose of accessing and using the services we provide on the platform.

You may not copy, modify, decompile, reverse compile, reconstruct, disassemble or otherwise attempt to reproduce, exploit or circumvent StrongBody.ai's software, directly or indirectly, without our written permission.

You may not use our software or platform for competitive purposes, including building a similar product or service, copying features, functions, interfaces or operating logic, unless legally approved or otherwise expressly permitted by law.

We reserve the right to update, change, patch or discontinue the software at any time, with or without prior notice, and shall not be liable for any loss or damage arising from such action.

4.2 Content displayed on the platform

All content displayed on the StrongBody.ai platform including but not limited to product information, images, descriptions, reviews, feedback, article information, system suggestions, user-posted content or StrongBody.ai-edited content are referred to as “Content”.

Some of the content is created by users (Sellers or Buyers), while others may be aggregated, edited, or otherwise displayed by StrongBody.ai using technology (including artificial intelligence). StrongBody.ai is not responsible for any user-generated content, especially if it is inaccurate, misleading, or illegal.

You agree not to use the content on the platform for commercial purposes, copy, republish, edit, exploit or display it anywhere else without the written consent of StrongBody.ai or the rightful owner of that content.

In case you discover any content that infringes your rights or the rights of others, you can notify StrongBody.ai so that we can review, remove or handle it according to the content complaint process.

4.3 Ownership and Licensing of User-Submitted Content

When you post content on the StrongBody.ai platform (including product descriptions, feedback, reviews, videos, images, professional articles, etc.) you undertake that:

You have full legal rights to use and authorize StrongBody.ai to use such content.

The content you provide does not violate the law, does not infringe the intellectual property rights, personal rights, image rights or other legal rights of any organization or individual.

By submitting content, you grant StrongBody.ai a non-exclusive, royalty-free, transferable, worldwide license to use, reproduce, adapt, publish, translate, distribute, and publicly display such content on the Platform for commercial, marketing, or service improvement purposes. This license will continue even if you stop using the Service, unless you request that the content be removed and we agree.

StrongBody.ai reserves the right to censor, modify or remove any content that violates the rules or is inconsistent with the platform's direction, without prior notice.

4.4 Use of StrongBody.ai Content

Unless otherwise provided in a separate agreement, all content created by StrongBody.ai or licensed to us is our intellectual property and is protected by copyright, trademark, and related rights. You may only use such content for your personal, non-commercial purposes and may not modify, copy, republish, or redistribute it without our prior written consent.

5. Accounts and Security

5.1 Requirements for account registration

To fully utilize the features of StrongBody.ai, users need to create a valid account on the platform. When registering, you undertake to provide complete, truthful, and accurate personal information requested, including but not limited to your full name, email address, phone number, shipping address, or other identifying information.

It is the user's responsibility to update information when there is a change to ensure the system always maintains accurate information. StrongBody.ai is not responsible for any damages arising from users providing incorrect information or failing to update it promptly.

We reserve the right to refuse to create an account or delete an account if we find that the registration information is inaccurate, fraudulent or does not comply with the terms of service.

When a user registers an account on the platformStrongBody.ai, the system will simultaneously and automatically create a corresponding account on MultimeAI App– a mobile application platform tightly integrated within the StrongBody ecosystem that aims to extend functionality, synchronize data, and enhance user experience.

Creating this affiliate account is intended to give users full access to the additional features and services that Multi me AI offers, including but not limited to:
Access to personalized content (based on personal profile and goals);
Manage activity history, evaluate service efficiency;
Use advanced features on mobile that the web version does not support.

Multi me AI account creation is completely automatic, does not require users to re-register, and is considered a default part of the StrongBody.ai account creation process. By agreeing to create an account on StrongBody.ai, the user is understood to haveAllow the system to simultaneously create Multi me AI accounts with the necessary information copied or synchronized for the purpose of operating the service.

Users have full control over the created Multi me AI account, including:
Access, edit and update account information;
Change display or privacy settings;
Request to disable or deactivate your Multi me AI account at any time, via the"Profile Settings"in your StrongBody.ai account.

StrongBody commitment that any data synchronization, backup or sharing between StrongBody.ai and the Multi me AI App:
Only performed to the minimum extent necessary to provide the service and improve the user experience;
Be governed by a personal data protection policy and comply with applicable laws (including GDPR or equivalent local laws where applicable);
May not be used for advertising purposes, third party distribution or commercial exploitation outside the scope of the service, without the explicit consent of the user.

5.2 User rights and obligations

Users have full rights to use their accounts to perform functions provided by the platform, including posting products, purchasing, paying, reviewing, giving feedback, using reward points (if any), and other transaction activities in accordance with StrongBody.ai's policies.

The user is responsible for maintaining the confidentiality of the account information, especially the login name, password and two-factor authentication methods (if any). Any actions taken through the account will be considered the actions of the account owner, even if they are performed by someone else without authorization, unless the user can prove that the unauthorized intrusion was beyond his/her reasonable control and has promptly notified StrongBody.ai.

The User undertakes not to:

Let others use your account;

Opening multiple accounts to manipulate the system or abuse incentives;

Using the account to commit illegal acts, commit fraud or otherwise negatively affect other users and/or the system.

Users are fully and absolutely responsible for all information they provide, edit, post or make public in their personal profile on the StrongBody.ai platform.
This information includes but is not limited to:

• Full name, gender, profile picture, self description;
• Education level, professional skills, certificates, practice licenses (if any);
• Work experience, work history, professional achievements;
• Services being provided, service description, price list, operating hours;
• Reviews or feedback from other users (if relevant).

The user undertakes that all information displayed in the profile is honest, accurate, complete and not in violation of the law.
StrongBody is not obligated and assumes no responsibility to independently verify the accuracy of this information, unless specifically stated or specifically stated in the verification process.

The User acknowledges that disclosing inaccurate, misleading information or impersonating a third party is a serious offense that may result in legal consequences. In the event of suspected infringement or complaints from other users, customers, or authorities, StrongBody has the right, but is not obligated, to take one or more of the following measures:

• Temporarily or permanently hide your personal profile and/or related services;
• Require users to provide documents or evidence to verify the declared information;
• Refuse to provide service or permanently block the account;
• Provide information and cooperate with competent authorities or relevant third parties to investigate and handle the case.

Making false declarations, using false information, impersonating other individuals/organizations or intentionally causing confusion may lead to:

• Being banned from operating on the StrongBody.ai platform;
• Damage to reputation, personal or organizational brand;
• Be prosecuted for administrative, civil or criminal liability according to current law.

Users understand and agree that their personal profile is a representation of their image, capabilities and professional commitments on the platform. Therefore, users are responsible for proactively ensuring transparency, accuracy and regular updates of public information to avoid causing misunderstandings or creating risks for partners and consumers.

5.3 Seller Account and Buyer Account

StrongBody.ai provides two main types of accounts: Buyer Accounts and Seller Accounts.

• Buyer Account: used to search, browse, post requests for products/services, purchase products or services, make payments, review and manage orders.
• Seller Account: used to list and sell products/services, manage offers, respond to buyer requests with quotations, share product/service information, process orders, upload proof of delivery, interact with Buyers, and use available store management tools (if any).

A User may register a single account and access both Buyer and Seller functionalities from the same interface. However, in certain cases (for example, when selling services that require a professional license) or during random checks or circumstances required by law, StrongBody.ai may request additional information to verify the Seller’s identity and legal capacity.

StrongBody.ai reserves the right to temporarily or permanently suspend a Seller Account if it detects violations, including but not limited to: posting illegal content, fraudulent activities, unlawful transactions, or actions harmful to the User community.

Automatic AI‑Assisted Content Features

To support Users—especially Sellers—in starting and managing business activities quickly and efficiently, the StrongBody.ai system may utilize automated technologies, including artificial intelligence (AI), to analyze declared user data and generate draft content suggestions for use on the Platform.

After completing account registration and providing information (e.g. professional skills, field of activity, service description, or current occupation), the system may automatically generate one or more suggested materials, including but not limited to:

• Service lists generated based on selected skills;
• Initial business offers;
• Profile summaries or service descriptions.

These suggested materials may be published automatically. By allowing content to be made public, the User is deemed to have reviewed, approved, and accepted full responsibility for such content.

Users retain full rights to:

• Edit, update, or personalize suggested content;
• Reject and delete any system‑generated content;
• Opt out of automated content generation in the future (if such a setting is provided).

User Responsibility for Content

StrongBody.ai is not responsible for the legality, accuracy, or substance of any content published by Users, whether system‑generated or manually created. All public content on the Platform is deemed to be directly controlled by, and the sole responsibility of, the User who posted it.

Principles of Data Use for Automated Content Generation

The use of User profile data for automated content generation is permitted only:

• Within the scope of the Platform’s Privacy Policy and data protection requirements;
• With clear and explicit consent from the User;
• Without use for secondary commercial purposes unless expressly authorized by the User in writing.

Users are strongly encouraged to carefully review all content prior to publication to ensure accuracy, professionalism, and compliance with applicable laws in their jurisdiction.

5.4 Information security and risk warning

StrongBody.ai applies technical and administrative security measures to protect user account information and personal data from unauthorized access, misuse, loss or destruction.

We use SSL encryption protocols, secure authentication mechanisms, access monitoring systems and regular security audits to minimize risks.

However, users need to understand that no system is completely secure. Therefore, we recommend users to:

Do not share your password with anyone

Log out of your account after using it in public

Change your password regularly, especially if you suspect a breach

Do not click on suspicious links or log in from unofficial sources

StrongBody.ai will never ask you to provide your password or verification code via email, phone or any other means outside of our official system. If you receive such requests, you should be vigilant and notify us immediately for handling.

When participating in and using the StrongBody.ai platform, users are committed to taking full responsibility for all behaviors, activities and content arising from their accounts, including but not limited to: creating profiles, providing services, conducting transactions, posting information or interacting with other users.

All of the above must strictly comply with the current legal regulations of the country where the user resides, works, registers a business or practices a profession..

In the event that a user provides cross-border services (to individuals or organizations in another country), they must Proactively research, update, understand and fully comply with legal, administrative and specialized regulations in the buyer's country. These provisions include, but are not limited to:

• Laws on business, service practice and necessary licenses (if any);
• Regulations on taxes, invoices, import and export and international payments;
• Consumer protection, personal data and privacy laws;
• Ethical standards, professional rules or specific conditions of practice.

StrongBody is not responsible, in any way, for any errors, violations of law or illegal behavior caused by users.– even if such conduct arises from ignorance, mistake, negligence or intentional violation of the law.
All consequences arising from the user's violation will be the user's legal and financial responsibility. Including but not limited to:

• Being administratively sanctioned or prosecuted;
• Being claimed for damages by a third party;
• Permanent or temporary suspension of the right to use the platform;
• Loss of access to services, records, earnings or related data.

In any case, if requested by competent authorities, tax authorities, consumer protection agencies or affected parties, StrongBody reserves the right to take proactive or mandatory measures to assist in investigating and preventing violations., include:

• Temporarily lock or terminate the violating account;
• Temporarily remove or hide relevant services, content or transactions;
• Provide information, transaction data, and user profiles to competent authorities as prescribed by law.

Using the platform means that the user accepts all legal and financial risks if the law is violated, and has no right to hold StrongBody liable in any way.

In the event that a user engages in commercial activities, provides services, or generates income from the use of the StrongBody.ai platform, including but not limited to: accepting service orders, making payments, selling digital products, receiving consulting fees, or any form of value exchange, then It is the user's responsibility to determine and fully comply with their respective financial and tax obligations as prescribed by law in the country of residence or business..

These obligations may include:

• Register for personal or business tax code;
• Declare and pay value added tax (if applicable);
• Declare and pay personal income tax or corporate tax;
• Dusse invoices and valid documents as required by local law;
• Store books, transaction reports and related documents for inspection or comparison when required.

User acknowledges that StrongBody.ai:

•  Does not act as a payment intermediary with the function of collecting and paying taxes on behalf of others.;
• No obligation to withhold at source or declare on behalf of the user;
• Does not provide personal legal or tax advice.

The user is fully responsible for any violation of tax regulations or failure to fulfill financial obligations. In case of any dispute, complaint or request for assistance from the authorities,StrongBody reserves the right to cooperate with competent authorities to provide transaction information, financial data or user activity history, to the extent permitted by law.

5.5 Account Locking and Termination

StrongBody.ai reserves the right to temporarily block or terminate user accounts in the following cases:

Violate the Terms of Service or other platform policies

Committing fraud, using counterfeit software, bots, or technical tricks to gain advantage

Conduct fraudulent transactions, post prohibited goods or violate the law

Engage in threatening, abusive, or harmful behavior toward other users or StrongBody.ai employees

There is a legitimate request from a competent state agency.

Account suspension or termination may be made without prior notice and StrongBody.ai is not obligated to refund any costs related to benefits used (if any) prior to the suspension, including but not limited to reward points, promotions, and ongoing offers.

6. Terms of Service

6.1 Lawful Use

Users agree to use the StrongBody.ai Platform solely for lawful purposes, in full compliance with applicable laws, regulations, and the intended functions of the Platform.

Specifically, Users are permitted to:

a) Products

• Share local or community‑based information about healthcare, nutrition, or medical products for informational purposes only. Such content must not involve direct sale, purchase, or transaction of medical or healthcare products.
• Offer for sale only non‑medical, non‑healthcare products that are lawful, safe, authentic, and not counterfeit, prohibited, or restricted under local or international laws.
• Permitted categories may include: second‑hand items, unique or handmade goods, local specialties, sports or fitness equipment, body care items, and other lawful personal or lifestyle products.
• Products must have a clear legal origin, comply with all labeling and consumer protection requirements, and not mislead Buyers.

b) Services and Courses
Users may post, advertise, or provide services and courses only if:

• The service or course is lawful and accurate.
• Providers hold the necessary license, qualification, or expertise if legally required (e.g., certified trainer, licensed nutritionist, licensed medical professional).

To ensure transparency, each service listing must:

• Clearly state service description (what is provided, to whom, duration, scope).
• Disclose method of delivery (e.g., online, offline, video call, chat, digital document).
• Include limitations and disclaimers where applicable (e.g., not a medical treatment, results may vary).
• Set out practical conditions: scheduling, required appointments, cancellation/refund policy, cost/fees.

Providers must not:

• Make exaggerated, false, misleading, or unscientific claims (e.g., guaranteed weight loss in a fixed number of days).
• Impersonate a professional or use fake credentials.
• Provide services they are legally unqualified to perform.

c) General Conduct

• Respect intellectual property rights, privacy rights, and the lawful interests of other Users and third parties.
• Avoid activities that could compromise the integrity, security, or performance of the Platform.
• Do not use the Platform for money laundering, fraudulent transactions, illegal gambling, pornography, hate speech, harassment, violence, extremist content, or any other criminal activity.

StrongBody.ai reserves the right to review, restrict, suspend, or remove any User content or account if it reasonably believes that such use violates the above requirements, applicable laws, or community standards.

Users commit to only use the StrongBody.ai platform for legal purposes, in accordance with current laws and in accordance with the functions provided by the platform. Specifically, users are allowed to:

a) For products:

Post, search, share local information of the products related to health, fitness, and personal care such as: functional foods, personal medical equipment, sports equipment, body care products, recovery support equipment,...

Products posted for sale must have clear, legal origin and not be on the list of prohibited or restricted goods according to the provisions of law.

b) For consulting and professional support services:

Post, provide or schedule consultation services related to health, fitness and lifestyle, including but not limited to: Nutritional counseling, physical counseling, personal training (PT), rehabilitation, weight loss counseling, chronic disease management (if specialized); Assess body index, design exercise plans, create personalized nutrition menus; Online instruction via video call, chat, or digital documents

Each service must be accompanied by a clear description of: Specific service content (what advice? how long? for which target group?); Scope and limitation of liability of the service provider; Service delivery method: online/offline, via chat, via video, via digital article, etc.; Expected time and conditions of implementation (e.g. need to make an appointment in advance, conditions for cancellation, refund,...).

The Services are only provided by individuals or organisations with appropriate expertise. For example: Nutritionist with professional certification and degree from a legitimate training institution; Fitness trainers are certified to practice or have a public profile; Doctors and medical professionals must have a valid license to practice if they provide specialized advice.

Any consulting services relating to health or medical matters must comply with the law, must not contain superstitious, unscientific, or fraudulent elements, and Do not make unsubstantiated promises of treatment results or improvement.

Service providers mustself-responsibleon the quality, accuracy, suitability and effectiveness of the services provided by it. In the event of a dispute, fraud or harm to users, StrongBody.ai reserves the right to temporarily suspend content, accounts and refer the case to the competent authority if necessary.

c) Prohibited acts of all types:

Users may not use StrongBody.ai to engage in or facilitate the following actions:

Trading or promoting products/services that are prohibited, illegal or inappropriate to public morals;

Posting false information, exaggerating the benefits, or causing misunderstanding about products or services;

Impersonating an expert, using fake qualifications or providing false information to perform services;

Send spam, disseminate false information, or disseminate content that is fraudulent, inflammatory, or discriminatory;

Interfere with the system, exploit technical vulnerabilities or negatively affect the operation of the platform and user community.

StrongBody.ai has the right to review, process or remove any content, products or services that are found to violate the terms of fair use, and apply appropriate measures depending on the severity of the violation. 

6.2 User Responsibilities

Users are responsible before the law and StrongBody.ai for all content, products and their actions when using the platform. Every act of posting, exchanging, buying, selling, evaluating or reporting must be honest, accurate and in accordance with the law as well as the regulations of the platform.

The seller commits to:

Only post products that you own or have legal distribution rights to

Record product information truthfully, without causing confusion or deception;

Comply with return policies, warranties, buyer information security and tax regulations;

Do not manipulate reviews, fake orders, or use virtual tools to increase rankings.

Buyer undertakes:

Place orders in good faith, without intentionally sabotaging the transaction;

Do not create fake orders, false reviews or slander

Payment on time, in the right way;

Do not abuse the refund policy to gain profit or cause damage to the seller.

6.3 Regulations on products and posted content

Users, especially Sellers, are responsible for all content they post on the platform. Content includes: titles, product descriptions, images, videos, user guides, testimonials, feedback, reviews and any related content.

The following products or content are strictly prohibited from being posted:

Goods prohibited by law (e.g. food of unknown origin, banned substances, counterfeit goods, unlicensed prescription drugs);

Products that infringe intellectual property rights or copy other brands;

False or misleading information about health benefits or superstitious elements;

Obscene images, pornographic content, violence, incitement to hatred or discrimination;

Political and religious content is against regulations.

StrongBody.ai reserves the right to remove any offending product, content or account without prior notice.

6.4 Regulations on trading behavior and evaluation

To ensure a transparent and safe trading environment, StrongBody.ai stipulates:

Each Buyer is only allowed to rate the product after completing a real transaction. It is not allowed to create fake accounts to rate themselves, or hire others to rate dishonestly.

Do not impersonate or use another person's identity to conduct transactions or reviews.

Do not engage in private exchanges or agreements outside the platform to evade legal liability, commit tax fraud, or circumvent the platform's processing system.

If a Seller or Buyer is found to be intentionally exploiting system vulnerabilities, external links, or automated tools (bots) to manipulate search results, prices, displays, or reviews, StrongBody.ai has the right to immediately lock the account.

6.5 Regulations on the use of incentives, promotions, and discount codes

Users are only allowed to use discount codes, offers or promotions according to the subjects, conditions and deadlines announced by StrongBody.ai.

Any fraudulent behavior in using promotional codes such as: creating multiple accounts to get codes, buying and reselling codes, using automated tools to "hunt for codes" is strictly prohibited.

We reserve the right to revoke coupon codes, block promotions, or terminate access to the program if we detect signs of abuse, misuse, or violation.

6.6 StrongBody.ai's Control and Handling of Violations

StrongBody.ai reserves the right to monitor user activity on the platform to detect and address violations of the Terms of Service. We may take the following actions:

Warning, reminder or request for correction within a certain period of time

Hide or remove infringing content

Restrictions on posting and using features

Temporarily lock or permanently delete account

Hold payment while dispute resolution is in place (if this function is available)

Transfer the case to the competent state agency if the violation is serious

Violation may be handled unilaterally, without the user's consent and without the need to refund any fees, benefits or digital assets used.

6.7. Regulations on service usage according to internal platform mechanism

6.7.1. Principles of service use

All consulting services provided on the StrongBody.ai platform must be posted, entered into, performed, confirmed and paid for through the platform's official internal mechanisms. The parties involved in the service transaction (Buyer and Seller) are responsible for using the tools provided such as the scheduling function, internal messaging system, completion confirmation feature, dispute reporting tool and integrated payment methods.

Using the platform to contact, broker or perform services outside the system with the purpose of evading obligations, committing fraud or reducing costs is considered a serious violation and will be handled according to Article 7 of the Terms of Service.

6.7.2. Prohibition of off-platform transactions

StrongBody.ai strictly prohibits any action of offering or agreeing to conduct transactions, consultations, transfer of documents or payments outside the platform. Sharing personal information, social media accounts, email addresses, phone numbers or personal payment methods for the purpose of circumventing the system is considered a violation.

If any off-platform transactions are detected, StrongBody.ai reserves the right to temporarily or permanently block the account, refuse technical support or dispute resolution, warn or notify relevant parties about the user's risk level. The platform reserves the right to review the content of the exchange via the internal messaging system to detect signs of violations, to the extent necessary to ensure the safety of the community and platform operations.

6.7.3. Confirmation of service completion

A consulting service is considered completed when the Seller confirms that the service content has been fully performed, the Buyer confirms that they agree with the quality of the service after completion, or after the specified time (usually 48 to 72 hours from the end of the appointment) without the Buyer having any valid complaints. StrongBody.ai will record the completion status as a basis for processing payments, evaluating quality and supporting disputes if they arise.

6.7.4. Rights to use and own service content

Unless otherwise agreed in writing by both parties, any content created by Seller during the performance of the service, including consultation materials, exercise programs, health reports, instructional videos, digital content or related data, will be transferred to Buyer for non-commercial, non-exclusive use, after the service is confirmed complete and paid in full.

Buyer may not redistribute, resell, modify, commercialize or publicly display the above content without the express written consent of Seller. Seller retains intellectual property rights to the content it creates, unless there is an agreement to transfer ownership. Seller may provide similar content to other customers, provided that it does not disclose the personal information or private data of the previous Buyer.

6.7.5. Service dispute support mechanism

When a dispute arises between the Buyer and the Seller regarding the quality, progress or content of the service, the parties can use the platform's "Support Request" function to submit a complaint. StrongBody.ai will receive and verify based on information from the system including appointment history, message content, submitted documents and implementation status.

After an initial review, StrongBody.ai may make an internal settlement proposal such as offering a partial refund, rescheduling, or adjusting the content of the review. StrongBody.ai's decision is not legally binding, but may affect the user's continued use of the account or their ranking on the platform.

6.7.6. Consequences of violation

Users who violate the provisions of this section, including but not limited to off-platform transactions, service impersonation, misuse of consulting content or fraudulent behavior, will be subject to one or more measures including warnings, service feature blocking, payment withholding, permanent account blocking or information transfer to authorities if there are signs of law violations.

7. Violation of Terms of Service

7.1 Acts considered as violations

A User is considered to be in violation of the Terms of Service when he or she performs one or more of the following actions:

Use the platform to post, buy and sell prohibited goods, counterfeit goods, goods of unknown origin or goods without a license as prescribed by law.

Providing false, fraudulent, distorted or misleading information to consumers about product features, uses or origin.

Unauthorized interference with technical systems, intentional exploitation of security vulnerabilities, spreading viruses, malicious code or disrupting services.

Impersonating another organization/individual, appropriating accounts or using other people's accounts illegally.

Manipulating the market by using fake accounts, fake orders, fake reviews, or tricks to cheat rankings and promotions.

Insult, threaten, or harass other users or StrongBody.ai support staff.

Evading tax obligations or violating the laws of the country where the transaction takes place.

Exploiting refund policies, shipping, or promotions for personal gain or destruction.

7.2 Violation handling process

StrongBody.ai applies a transparent and reasonable violation handling policy, which can be applied at each level, specifically:

Step 1: Detect violations Violations may be detected through technical monitoring systems, feedback from users, affiliates, or competent authorities.

Step 2: Verify information We will verify through system data, evidence provided by parties (including messages, orders, screenshots, payment receipts, videos,...).

Step 3: Send notification (if necessary)Depending on the severity, StrongBody.ai may send a warning or request the user to explain and provide additional evidence within the specified time limit.

Step 4: Apply treatment Upon verification, StrongBody.ai may take one or more of the following measures:

Official warning;

Remove content, hide products, or delete from listings;

Temporarily lock functions (eg: do not post, do not send messages...);

Limit account access or hold payments (if applicable);

Permanent account lock;

Transfer the case to the competent authorities if there are signs of criminal violations or serious damage.

Step 5: Save violation records All violations will be recorded and saved on the internal system. Repeat violators may be subject to more severe penalties under the violation points accumulation policy or risk marking.

7.3 Legal consequences and compensation for damages

The violator has the obligation to:

Compensate for all damages incurred by StrongBody.ai, other users or third parties due to the infringement.

Bear all legal costs, court fees, and losses incurred if StrongBody.ai or the injured party files a lawsuit or claims compensation.

Agree that StrongBody.ai may provide account information, transactions and related data to investigative agencies, courts or authorized parties if legally required.

7.4 No Disclaimer

StrongBody.ai's failure to promptly take action on a particular violation does not excuse our liability, nor does it waive our right to take action in the future. We reserve the right to take action on a violation even if it occurred before the time of discovery or complaint.

7.5 Provisions for cross-border violations

For users who commit violations with foreign elements (e.g. selling goods that violate the laws of another country, cross-border), StrongBody.ai may:

Suspend access from risky countries;

Transfer information to payment service providers or local law enforcement agencies;

Coordinate dispute settlement in accordance with international treaties, legal principles of relevant countries or at the request of legitimate investigation agencies.

8. Reporting Intellectual Property Infringement

8.1 StrongBody.ai's commitment to protecting intellectual property rights

StrongBody.ai respects and commits to strictly enforcing legal regulations related to the protection of intellectual property rights (IP), including copyrights, related rights, trademarks, trade names, patents, industrial designs, trade secrets and other rights recognized by law.

We strictly prohibit any act of posting, selling or using products, images, descriptions, documents that infringe on the intellectual property rights of any third party, whether intentionally or unintentionally. Sellers and Buyers are responsible for ensuring that all content and products they use on the platform do not infringe the above rights.

8.2 Common infringements

The following acts (including but not limited to) may be considered intellectual property infringement:

Posting counterfeit, copied or imitated products of registered trademarks;

Use a trademark's trade name, logo, image or description without permission;

Use images, videos, product descriptions copied from other websites without permission;

Infringement of copyright of books, textbooks, digital documents, medical images or professional videos;

Posting content containing artificial intelligence elements created by third parties but without commercial exploitation rights;

Using a domain name, store name, or account name that is confusingly similar to a third-party trademark.

8.3 Mechanism for receiving and handling complaints of intellectual property violations

Intellectual property rights holders or their legal representatives may submit requests for handling of infringement to StrongBody.ai via one of the following channels:

Required documents include:

Contact information of the rights holder or authorized person (full name, email, phone number, address)

Documents proving intellectual property rights (trademark registration certificate, patent granting decision, copyright, assignment contract or valid power of attorney)

Link or screenshot of the allegedly infringing content

Describe in detail the violation and specific requests (remove product, block account...)

Legal commitment confirms the truthfulness of the information provided and takes legal responsibility for any fraud

Note:In case the complainant does not provide complete information, StrongBody.ai may refuse to process or request additional information before consideration.

8.4 Processing time and applicable measures

Upon receipt of complete and valid information and documentation, StrongBody.ai will conduct a preliminary assessment of the validity of the request and may take one or more of the following actions:

Temporarily hide or remove the disputed product from the system

Ask the seller to explain or provide evidence to the contrary within 5 – 7 working days

Freeze seller accounts if systematic, serious or repeated violations are detected

Cooperate with the rights owner and/or authorities in the process

In the event of a complex dispute and the two parties cannot reach an agreement, StrongBody.ai encourages the parties to file a lawsuit in court or a competent arbitration agency. The platform is not responsible for the final judgment but only performs a support and preliminary handling role within its internal capacity.

8.5 Commitments from sellers and users

Sellers using the StrongBody.ai platform commit to:

Do not post products that violate intellectual property rights

Take full responsibility for any violation of third party rights

Reimburse StrongBody.ai for damages and costs if the platform is claimed for infringement arising from the seller's conduct

If users discover any violations, they can use the “Report Violating Product” function or send an email as stated in section 8.3.

9. Order and payment

9.1 Placing an order on the StrongBody.ai platform

Buyers can place orders through the StrongBody.ai platform by selecting products posted by Sellers, adding them to their shopping cart, filling in their delivery information, choosing a payment method, and confirming their order.

An order is only considered “successful order” when:

Buyer completes the payment process or confirms the payment method

The StrongBody.ai system or the payer confirms receipt of the transaction information

Seller receives order notification and accepts (if platform applies 2-way confirmation mechanism)

Placing an order constitutes Buyer's agreement to all product information, including price, shipping costs (if applicable), payment methods, return policy, delivery time and related terms.

StrongBody.ai is not responsible if the Buyer enters incorrect information, selects the wrong product or orders from the wrong Seller. The Buyer may cancel the order within the allowed time, depending on the policy announced at each time.

9.2 Supported Payment Methods

StrongBody.ai supports multiple payment methods through reputable third-party payment partners. Specifically, these include:

(a) Online payment via payment gateway: Including credit cards, debit cards (Visa/Mastercard), domestic ATM cards via Internet Banking, automatic bank transfers. The system may require an OTP code or 3D Secure verification from the issuing bank.

(b) Integrated e-wallet: StrongBody.ai can connect with legal e-wallets to support transactions. Users need to link the wallet to their personal account before using.

(c) Post-payment (if any):“Buy Now, Pay Later” (BNPL) or consumer credit services will be provided through third-party partners. All loan terms, repayment terms, interest rates, and late payment consequences are the responsibility of the financial service provider.

(d) Discount code, bonus points (if any):Buyers can use promotional codes, discount codes or bonus points issued by the system to deduct from the total payment value, subject to the specific conditions of each program.

9.3 Payment Security Guarantee

StrongBody.ai is committed to not storing bank card information, OTP codes or sensitive user data. All transactions are made through encrypted payment channels and PCI-DSS security certification or equivalent.

We recommend users to:

Do not share card information or OTP with anyone

Double check the payment domain name, make sure the transaction is done through an official partner

Do not use public computers or unsecured networks to make payments

In case of suspected information leakage, fake transactions or payment fraud, users should immediately contact StrongBody.ai support and the issuing bank for timely handling.

9.4 Error handling and payment refunds

If the transaction fails due to system failure, network congestion, or payment gateway/third party failure, StrongBody.ai will coordinate with the relevant party to verify and refund the original account as soon as possible, usually from 3 to 10 business days depending on the payment method.

Users need to provide proof of payment (transaction code, photo of notification from bank/e-wallet application) to support verification.

In the event that the Seller cancels the order after successful payment, the full amount will be refunded to the Buyer via the same payment method, unless otherwise agreed upon.

9.5 Seller's commitment

The Seller is responsible for:

Use only legal payment methods supported by the platform

Do not require Buyers to pay outside the platform, especially via personal transfers, unless expressly agreed to by StrongBody.ai

Do not scam, change order value after successful order placement, or ask for unreasonable additional charges

Any fraudulent payment, tax evasion, or risk to the system will be strictly handled according to policies and laws.

10. StrongBody.ai Guarantee Policy

10.1 Nature of transaction connection

StrongBody.ai is a technology platform that plays a role connecting Sellers and Buyers, facilitating parties to conduct commercial transactions conveniently, transparently and effectively in the fields of health, fitness and personal care.

10.2 Scope and Limitation of Warranty

Since StrongBody.ai does not operate an internal wallet or payment hold system, it does not provide “Establishment Wallet”, “Hold Funds Until Successful Delivery” or similar intermediary secure payment methods.

However, to protect the legitimate interests of users, StrongBody.ai still applies Some policies to support dispute resolution to ensure that transactions are conducted on the platform in a trusted environment, specifically:

Support receiving complaints about transactions, products, fraudulent behavior, and violations of the law

Provide technical information, order history, login history, system logs to support the verification process between parties

Temporarily hide products or temporarily lock Seller accounts if there are clear grounds to show violations or fraud

Suggest Sellers and Buyers negotiate on the platform through messaging tools, order feedback

Temporarily suspend the display of disputed content, products or stores until a clear solution is found

Note: All the above support technical assistance and mediation, has no legal binding value as a final judgment. StrongBody.ai is not financially or legally responsible if the transaction between Seller and Buyer encounters risks beyond the system's control.

10.3 Buyer's Responsibilities

Buyer needs:

Carefully check product information, price, return policy and Seller reputation before paying

Deal with reputable Sellers, verified or with positive reviews from the community

Save proof of payment, product photos, and communication in case of a complaint

Report any fraudulent or policy violations to StrongBody.ai promptly

10.4 Seller's Responsibilities

The Seller is responsible for:

Fully perform delivery, warranty and return obligations (if any) according to the published content

No requirement for Buyers to transfer funds outside of the official payment systems supported by the platform

Do not deliver misdescribed, counterfeit, defective, or substandard goods

Actively resolve disputes in good faith and cooperate with StrongBody.ai when requested to provide information

10.5 Dispute Support Restrictions

StrongBody.ai No authority to investigate, enforce or force the parties to refund, especially in the following cases:

Payment transactions or agreements take place off-platform

User does not provide sufficient valid evidence

The problem arises due to the fault of the payment intermediary, the shipping unit, or a technical error from the user's device

The dispute is not directly related to the content made through the StrongBody.ai system

In these cases, users are advised to contact the authorities, consumer protection organizations directly, or file a lawsuit at a competent court in accordance with the law.

11. Reward points, discount codes and promotions

11.1 About Reward Points and Offers

StrongBody.ai may implement reward points programs, discount codes or other incentives to encourage users to participate in transactions, increase engagement, or reward loyal customers. Depending on each period, these programs will be publicly announced on the platform, along with specific conditions and validity periods.

Bonus points (if any) are virtual points that users can receive through completing transactions, reviewing products, referring new users, participating in events or according to other specific mechanisms prescribed by StrongBody.ai.

A discount code is a code consisting of letters, numbers or special characters that users can enter at the checkout step to directly reduce a portion of the order value according to a specific rate, amount or applicable conditions.

Promotions include discounts, gifts, buy 1 get 1 free, free shipping or a combination of various forms, organized by StrongBody.ai or the Seller.

11.2 Principles of using bonus points

Users must have a valid StrongBody.ai account to accumulate and use reward points. Reward points have no cash value, are non-transferable to others, and can only be used on the platform in the manner stated.

Each reward point can be converted into discount value or preferential benefits at the rate and conditions determined by StrongBody.ai. The conversion rate may vary depending on the time, event or promotional campaign.

Reward points may be revoked, frozen or deleted from an account if fraud, misuse or policy violations are detected.

In case the system has a technical error that causes an abnormal increase in points, StrongBody.ai has the right to adjust the point balance to the correct level according to the actual transaction that took place.

11.3 Terms and conditions of discount codes

Each discount code may come with its own conditions such as: limited time of use, minimum order value, applicable to a certain product group, available to new customers only or during a specific time frame.

Each order can only apply one or a certain number of discount codes depending on the specific regulations of the system at the time of payment.

StrongBody.ai reserves the right to refuse to apply the code if it detects illegal use, including but not limited to: using automated software to collect codes, creating multiple fake accounts to receive codes multiple times, or sharing internal codes externally.

Discount codes have no cash value, are non-refundable if the order is cancelled and cannot be reused if expired.

11.4 Managing and adjusting the incentive program

StrongBody.ai reserves the right to modify, suspend or terminate any promotion, coupon or reward system without prior notice, if technical vulnerabilities, large-scale fraud or other reasonable operational reasons are detected.

Continued participation in the promotion or use of reward points after the adjustment date constitutes acceptance of such changes.

In case the user does not agree with the new policy, he/she can stop using the program, however, the benefits used will not be refunded.

11.5 User Responsibilities

It is the responsibility of the user to understand the terms, duration and limitations of each promotion. Any fraudulent, fraudulent, destructive or illegal use of promotions may result in account suspension, order cancellation, point cancellation or civil liability if causing serious damage.

StrongBody.ai reserves the right to revoke all offers granted in the event of evidence of misconduct or dishonesty on the part of the user.

12. Shipping and delivery

12.1 Shipping responsibility lies with the Seller

On the StrongBody.ai platform, delivery is not coordinated by the system or platform. Instead, the Seller has the right to choose the delivery method, shipping unit, shipping fee and payment method to suit the type of goods and the location of the Buyer.

The Seller is responsible for arranging delivery at the time, place and conditions agreed upon when the Buyer completes the order. StrongBody.ai does not provide logistics services and is not responsible for delays, damage, loss, or problems arising during the delivery process.

If a dispute arises regarding shipping, the Buyer and Seller must resolve it directly in good faith. StrongBody.ai only acts as a support in providing technical information and transaction history if there is a valid request from either party.

12.2 Shipping Information Disclosure

Sellers must clearly disclose delivery-related information on each product, including:

Applicable delivery method

Estimated delivery time

Areas that are delivered or not delivered

Shipping fee (can be calculated separately or included in the price)

Free shipping conditions (if any)

Transparent disclosure helps Buyers make informed decisions and reduces the risk of disputes.

The Seller shall not intentionally change the shipping method or terms after the Buyer has confirmed the order, unless the Buyer agrees through text message or phone call confirmation.

12.3 Delivery on time and as described

The Seller is obliged to deliver the correct product as described, type, size, quantity and quality as committed. Delivering the wrong item, missing item, defective item or item that is seriously different from the information on the platform may be considered a policy violation and will be handled.

The Seller must also ensure that the goods are packaged carefully, in accordance with the product characteristics, especially for fragile goods, functional foods, sensitive medical products or goods with temperature restrictions.

Repeated late deliveries without valid reasons or without prior notice to the Buyer may affect the Seller's reputation and be subject to internal action (hiding of products, warnings, access restrictions).

12.4 Buyer's obligations upon receipt of goods

It is the Buyer's responsibility to provide an accurate, clear shipping address and maintain contact during delivery.

Upon receipt of the goods, the Buyer must check the goods and immediately notify the Seller if any errors, shortages, damage or abnormalities are detected. In case the Buyer receives the goods but does not respond within a reasonable time (depending on the regulations of each product or separate agreement), the system will automatically record the delivery as successful.

The Buyer may not refuse to accept the goods if the order is as described, unless both parties have previously agreed to cancel or adjust the order.

12.5 In case of risk or dispute

If there is an incident during the shipping process such as lost goods, wrong delivery address, damaged goods, lost goods or goods being held at the post office warehouse, the Seller and Buyer need to:

Proactively contact the carrier (if using a third party)

Agree on a handling plan (redelivery, refund, exchange, cancellation of order, etc.)

Provide proof of authentication to the other party or to the platform if support is needed (video record, photos, messages, shipping codes, invoices…)

StrongBody.ai is not responsible for any damages arising from the shipping process as it does not directly intervene in the selection of the shipping unit, coordination or tracking of the waybill.

However, in special cases involving fraud, systematic violations or intentional acts of damage, StrongBody.ai reserves the right to intervene by locking accounts, hiding products, or transferring the case to the authorities as prescribed by law.

13. Returns and refunds

13.1 Seller-established policies

On the StrongBody.ai platform, product returns, refunds and exchange policy are set and published directly by the Seller for each specific product, service or product group.

The Seller has the right to decide:

Which products are eligible for return, refund and which are not

Time allowed for exchange/return after receipt of goods (e.g. within 3, 5 or 7 days)

Product condition accepted for return (for example: intact, unused, with invoice...)

Shipping costs when returning goods (which party bears)

Return and exchange acceptance and confirmation process

The Seller is responsible for clearly and transparently listing the above content in the product description or on the store page so that the Buyer can easily access and understand before placing an order.

13.2 Buyer's Responsibilities When Requesting a Return

Buyer can request return, refund if:

The product received is defective or damaged due to transportation or manufacturing

The product is significantly different from the posted description (e.g. wrong model, wrong size, wrong brand...)

The Seller has committed to allowing exchanges/returns in specific cases in accordance with the published policy

Goods were found to be counterfeit, fake, or infringing intellectual property rights

The Buyer must proactively notify the Seller within the specified time, and provide full evidence such as photos, videos, invoices, order codes and actual condition of the goods to prove that the request is reasonable.

The Buyer is responsible for keeping the product intact until the return process is completed, especially for perishable items such as dietary supplements, liquid health care products, or sealed packaged products.

13.3 Return and Refund Processing Procedure

When a refund request arises, the two parties will negotiate directly through the messaging system or the contact information provided. StrongBody.ai recommends that the parties:

Confirm refund conditions (yes or no)

Determine the time to return the product

Agree which party will bear the return shipping fee (if any)

Finalize the refund method (bank transfer, e-wallet, refund via payment gateway…)

Keep all evidence of exchanges as a basis in case of dispute

StrongBody.ai does not act on behalf of any party to request, enforce or compel the Seller to refund or the Buyer to return the item, but may assist in mediation if either party submits a formal request with sufficient evidence.

13.4 Cases where refunds or returns are not granted

There are certain situations where the Buyer will not be accepted for a return or claim, including but not limited to:

Used products, damaged due to Buyer's fault

The return request period announced by the Seller has expired

Failure to provide sufficient evidence

Products that are clearly marked as “non-returnable” (e.g., fast-moving consumer goods, opened personal care products, deeply discounted orders, custom products, etc.)

In case the Buyer intentionally abuses the return policy for personal gain, returns the wrong goods, or is dishonest in declaration

If fraudulent behavior or signs of law violation are detected, StrongBody.ai has the right to lock the account, transfer the case to the authorities and coordinate civil and criminal prosecution if necessary.

13.5. StrongBody.ai's supporting role

StrongBody.ai does not control, intervene in or directly handle refund or exchange requests between Sellers and Buyers. However, we do provide:

Internal messaging system for transparent communication between Sellers and Buyers

The system saves order history, bill of lading code, payment code to check transactions

Dispute reporting tool, submit support requests with evidence

Support technical information verification if dispute occurs

We may temporarily lock accounts or hide products that have been repeatedly complained about while we wait for resolution, to protect our user community and ensure a fair and transparent experience.

13.6. Refund and Dispute Policy (for User Service Transactions) 

When a consulting or professional service has been confirmed and has been partially or fully delivered (for example: a consultation or session has occurred, required materials have been sent, or the agreed process has been completed), the Buyer is not entitled to a refund, except in the following cases:

1. Service not provided as promised
   The Seller fails to perform the service (e.g., does not appear for the scheduled consultation, provides content completely inconsistent with the description, or delivers a service of unacceptable quality).
2. Technical or process failure attributable to the Seller
   The service cannot be completed or is significantly disrupted due to technical or coordination failures under the Seller’s control, including:
3. • repeated inability to connect or maintain a session;
   • corrupted or missing files/content delivered by the Seller;
   • coordination or timing errors for which the Seller is responsible.
     Upon notice from the Buyer, the Seller must remedy or reschedule within a reasonable time (normally within 48 hours).
     Failing that, the Buyer may request a refund.
3. Fraudulent or fake service
   If verified evidence shows that the service is fraudulent, not genuinely performed, or includes falsified content, a refund may be approved.

Buyer’s obligation: If the Buyer fails to provide required information, materials, or participation needed for the Seller to perform the service, such omissions are not valid grounds for refund.

Mandatory Recording and Evidence Submission

To ensure transparency and fairness in dispute resolution:

• Sellers are required to record the entire service process—via video, screen capture, or audio recording—whenever the nature of the service allows.
• These records must clearly show the actual interaction, progress, and delivery of the service (e.g., the consultation session, demonstration, training, or explanation given).
• The Seller must retain all related files (videos, audio, screenshots, chat logs, shared materials) for at least 30 days after the service completion.
• In the event of a dispute, these records will serve as primary evidence.
• If the Seller cannot provide sufficient and clear evidence of service completion, the Platform may decide in favor of the Buyer.
• Conversely, if the Buyer’s complaint is inconsistent with the recorded evidence, the Platform may reject the refund request.

Scope of Policy

This policy applies to all services which can be tracked or verified through the StrongBody.ai platform, including submitted files, digital content, messages, and time‑stamped logs.
Any arrangements or interactions that occur outside the Platform’s digital environment are the sole responsibility of the participating Users.
StrongBody.ai does not supervise or assume liability for off‑platform interactions.

Escrow Refund Procedure

• Service payments are held in escrow by StrongBody.ai until completion is verified or a dispute is resolved.
• Buyers requesting a refund must provide supporting evidence (including relevant segments of Seller’s recording, chat history, screenshots, or submitted materials).
• Both parties will have the opportunity to provide corroborating evidence within a set review period.
• StrongBody.ai will review all available materials and render a fair and binding decision based on documented evidence.

13.7. Unperformed Services – Cancellation and Refund Rights

The Buyer may request to cancel the consulting service if the service:

Not yet implemented (no consultation, no documents sent, no interaction from the Seller)

The scheduled appointment time has not yet arrived (e.g. a video call consultation scheduled in 24 hours)

However, service cancellation and refund in this case still depends Each Seller's own policy, include:

Minimum time allowed to cancel(eg: 12 hours, 24 hours...)

Cancellation fee, if any

Refund request processing time as specified by the Seller

The Buyer is responsible for clearly checking the service exchange/cancellation conditions published on the service page or Seller profile before payment.

13.8. The role of StrongBody.ai

StrongBody.ai no direct intervention on refunds or service quality assessments, but may:

Record user communication history, scheduling, feedback

Provide dispute reporting tools and store service booking information

Assist in mediation if there is a valid complaint and clear evidence

Temporarily hide service content or lock Seller's account if detecting signs of fraud, scam, or providing poor quality service.

StrongBody.ai is not liable for Consulting content, service results or consequences arising from the Buyer's personal decision when following the advice from the Seller. All professional responsibility belongs to the service provider.

13.9. Special notes

Consulting services cannot be exchanged for products or cash after use

Use of the service is deemed to be acceptance of all terms and conditions of supply previously announced by the Seller

Buyers are not allowed to abuse the exchange/cancellation policy for personal gain (for example: requesting a refund after receiving the documents, intentionally ordering services and then making false complaints); if this behavior is detected, StrongBody.ai has the right to lock the account and handle it according to regulations

14. General terms and contact

14.1 Validity and Entire Agreement

These Terms of Service become effective from the date they are officially published on the StrongBody.ai Platform and apply to all Users, including Sellers and Buyers, who access or use any service of the Platform.

Together with the Privacy Policy, Seller Policy, Buyer Policy, and other related policies publicly available on the Platform, these Terms constitute the entire and exclusive agreement between Users and StrongBody.ai, superseding any prior agreement, understanding, representation, or arrangement of any kind relating to the same subject matter.

No failure or delay by StrongBody.ai in exercising any right or remedy shall constitute a waiver of that right or remedy.

If any provision of these Terms is held invalid or unenforceable by a competent authority, such provision shall be deemed amended to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

StrongBody.ai may revise, update, or amend these Terms from time to time by publication on its official website or Platform. Continued use of the Platform after such publication constitutes acceptance of the revised Terms.

14.2 Governing Law

14.2.1 Legal Entity and Corporate Structure 

1. Platform Ownership: The StrongBody.ai Platform is currently owned, operated, and managed by StrongBody Pte Ltd, a company incorporated under the laws of the Republic of Singapore, having its registered office and principal place of business in Singapore.
2. Future Re‑organization Rights: StrongBody Pte Ltd reserves the right, at its sole discretion, to establish, designate, or transfer operational or financial authority to another duly incorporated affiliate, holding company, or financial‑services entity in any jurisdiction it deems appropriate for the management of global transactions, settlement, data handling, or compliance purposes.
3. Effect of Transfer: Such designation or transfer of responsibilities does not affect the continuity or validity of these Terms. All Users shall be deemed to contract with and be bound to the designated StrongBody.ai entity as notified publicly on the official StrongBody.ai website or within the Platform.
4. Non‑presence Clause: Except for its registered or designated offices, StrongBody.ai does not maintain a permanent establishment, representation, or physical presence in any other country, and no agreement or user interaction shall be interpreted as creating such presence.

14.2.2 Governing Law and Exclusive Jurisdiction  

1. Governing Law:
   These Terms of Service, and any dispute, claim, or non‑contractual obligation arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Singapore.
2. Exclusive Forum Clause:
   Until otherwise formally announced by StrongBody.ai through its official website or platform notice, any dispute, action, or proceeding relating to these Terms or transactions conducted via the Platform shall be submitted exclusively to the courts of Singapore.
3. Future Designation of Jurisdiction:
   If StrongBody.ai formally designates another legal jurisdiction as its principal corporate, financial, or payment‑settlement base, the laws and courts of that jurisdiction shall automatically replace Singapore as the governing law and exclusive venue for all such matters, effective from the date of public notification.
4. Restriction on Foreign Lawsuits:
   No User or party may initiate or pursue any claim, suit, or legal proceeding in any other country or jurisdiction, including but not limited to the United States of America or the European Union. Any attempt to do so shall constitute a material breach of these Terms.

Mandatory Consumer Rights:
This clause does not limit or exclude any mandatory consumer protection rights that cannot be waived under the law of the User’s residence; however, any such claims shall still be governed by the substantive law and venue stipulated herein to the maximum extent permitted by that law.
14.3 Dispute Resolution

Any dispute arising between Users and StrongBody.ai, or between Buyers and Sellers in connection with the use of the Platform, shall first be resolved in a spirit of good faith negotiation and cooperation.

If no resolution is reached within 14 days from the date either party provides written notice of the dispute, the matter shall be submitted to the competent court under Clause 15.2 (Governing Law and Jurisdiction).

Except for verified fraud or law‑enforcement requirements, the User agrees that any complaint, claim, or legal action relating to an order or transaction must be filed before the order is marked as “Completed” on the Platform.
Once an order is “Completed,” all rights to claim, refund, indemnify, or take legal action shall be irrevocably waived and terminated.

14.4 Modification of Terms

StrongBody.ai reserves the right to modify, supplement or update these Terms of Service at any time to comply with legal requirements, change internal policies or improve the functionality of the platform.

Any changes will be publicly announced on the platform and/or notified directly to users via email, messaging system or other electronic form.

Continued use of the platform by the user after the update is announced constitutes acceptance of all changes.

15. Other provisions

15.1 Region‑Specific Policy Priorities and Conflicts of Law

Because StrongBody.ai operates across multiple countries and jurisdictions, certain legal, licensing, or compliance requirements may differ or conflict—especially concerning tele‑services, health, fitness, education, or wellness guidance.

(a) User Responsibility

Each User (Seller, Trainer, Buyer, or Participant) is solely responsible for ensuring that their activities on the Platform comply with the laws of:

• (i) the country or region where they reside or conduct business; and
• (ii) the country or region of the other party receiving their service or content.

This includes compliance with:

• licensing or registration requirements for remote or cross‑border services such as telehealth, nutrition advice, or wellness coaching;
• restrictions on cross‑border consultations or advertising of regulated services;
• import or export controls for digital information or data; and
• local privacy, data‑transfer, and consumer‑protection rules.

If any national or regional law prohibits or restricts tele‑consultation, cross‑border coaching, or remote service provision, the User must not offer or perform such activities via StrongBody.ai in that jurisdiction.

(b) Platform Neutrality and Non‑Liability

StrongBody.ai acts only as an independent technology intermediary.
It does not verify, endorse, or certify the qualifications, licensing, or professional authority of any User, nor does it authorize or facilitate medical, therapeutic, or diagnostic services.
Users who perform restricted services without proper licensing do so at their own risk, and StrongBody.ai bears no joint or secondary liability for resulting consequences.
The Platform may restrict or remove access to specific markets or content where such services are considered illegal or high‑risk.

(c) Governing Law and Conflict Resolution

1. In case of legal conflicts between jurisdictions, the laws of Singapore (excluding its conflict‑of‑law principles) shall apply by default for interpretation and enforcement of these Terms.
2. Mandatory local consumer or licensing laws shall apply only within the territorial scope of that jurisdiction and do not extend extraterritorially.
3. Where a jurisdiction expressly prohibits certain remote or cross‑border professional services, those activities are deemed excluded from permissible use of StrongBody.ai.
4. Users remain individually liable for compliance with all professional and tele‑practice regulations in their respective jurisdictions.

15.2 Force Majeure

StrongBody.ai shall not be responsible for any delay, interruption, or failure to perform obligations caused by events beyond its reasonable control, including:
natural disasters, fires, floods, earthquakes;
wars, rebellions, labor disputes, or civil disturbances;
widespread cyberattacks, infrastructure or server outages, payment‑gateway failures;
or governmental restrictions, embargoes, or sudden regulatory changes.

In such events, the Platform will make reasonable efforts to restore service, but shall not be liable for indirect, consequential, or unforeseen damages to Users.

15.3 Medical, Legal, and Professional Disclaimer

All content and services offered through StrongBody.ai are provided for informational, educational, and coaching purposes only.
They are not medical, diagnostic, or therapeutic services, nor substitutes for advice from licensed healthcare or legal professionals.

Users offering wellness, nutrition, or performance programs must ensure compliance with their local professional and healthcare practice regulations.
StrongBody.ai makes no guarantee of accuracy, fitness, or safety of any advice, plan, or instruction shared between Users.

15.4 Data Privacy, Security, and Evidence Retention

To facilitate dispute resolution and ensure transactional transparency:

1. Recording: Sellers or service providers are required to maintain clear proof of service completion—such as video, audio, screen‑recording, or session logs—whenever technically feasible.
2. Retention: These records must be retained for a minimum of 30 days after service completion and used solely for dispute handling or compliance verification.
3. Privacy Compliance: All data collected, stored, or transmitted on StrongBody.ai is subject to applicable privacy laws (e.g., GDPR, CCPA, PDPA).
4. Consent: By using the Platform, Users consent to the secure collection and transfer of their data for the legitimate purpose of facilitating transactions and resolving disputes.
5. Deletion: After the retention period or upon verified closure of disputes, such records will be permanently deleted or anonymized by the Platform or required Users.

15.5 Platform Liability Limitation and Safe‑Harbor

StrongBody.ai functions as an online intermediary and hosting service provider in accordance with applicable electronic communications laws (e.g., Section 230 of the U.S. Communications Decency Act, EU Digital Services Act).
The Platform is not responsible for any User‑generated content, materials, or communications.
When notified of content that appears to violate applicable law or these Terms, StrongBody.ai may remove, restrict, or suspend related accounts without prior notice.
Decisions of the Platform’s internal moderation team are considered final and executed in good faith.

15.6 System Control and Operational Discretion

StrongBody.ai retains absolute discretion in determining how content, stores, services, and Users are displayed, ranked, or promoted on the Platform.
Ranking algorithms may consider activity, trust levels, feedback, or policy violations.
The Platform is not obligated to disclose the details of its ranking or recommendation systems.
StrongBody.ai may refuse to approve, remove, or suspend offerings deemed low quality, non‑compliant, or high risk, and may temporarily hide or disable User accounts where fraud or legal issues are detected.

15.7 Transfer and Assignment of Services

StrongBody.ai may transfer or assign all or part of its rights and obligations under these Terms to affiliates, strategic partners, or acquiring entities, provided that such transfer does not diminish User rights.
Users shall not transfer, sublicense, or sell their accounts or any usage rights related to the Platform without explicit written consent from StrongBody.ai.

15.8 Tiered Dispute Resolution Procedure

1. Amicable Resolution:
   lings are final and binding on the parties.
2. Judicial Procedure:
   Only after arbitration may either party, where permitted by mandatory law, bring the matter before a competent court.
   The exclusive forum for such proceedings shall be the courts of Singapore, unless required otherwise by a consumer‑protection statute of the user’s local jurisdiction. Parties must first attempt to resolve any disagreement through in‑platform communication or mediation administrated digitally by StrongBody.ai.
3. Confidential Online Arbitration:
   If no resolution is achieved within 30 days, disputes shall be referred to confidential online arbitration administered in Singapore, under the rules of the Singapore International Arbitration Centre (SIAC) or an equivalent body chosen by StrongBody.ai.

16. Policy for Sellers and Buyers

16.1 Seller Policy

a) Conditions for registration and operation

Sellers using the StrongBody.ai platform must meet the minimum requirements including: having a valid account, providing accurate contact information, and being legally responsible for the products and services they sell.

If the product is subject to specialized management (e.g. medical equipment, functional foods, products with health factors), the Seller is obliged to provide documents proving the origin, quality, or distribution license if requested.

StrongBody.ai may require Sellers to verify their identity or provide additional business records during the course of their operations, especially if their store has a high volume of transactions or receives multiple complaints.

b) Responsibility for content and products

Sellers must ensure that all posted content (images, descriptions, uses, testimonials, etc.) is accurate, truthful, not misleading, and does not violate any laws or regulations. Using images from other brands, copyrighted content, or false descriptions is considered a policy violation and may result in account termination.

 c) Transactions and after-sales

The Seller is obliged to fully perform the transaction with the Buyer according to the commitment, including: on-time delivery, support for returns if there is a policy, and warranty under the correct conditions (if the product is under warranty).

Any acts of late delivery, wrong delivery, fraud, or refusal to support customers after sale may be complained about and handled according to internal procedures.

d) Financial and tax transparency

The Seller is solely responsible for declaring income and paying taxes in accordance with the laws of the country in which he or she resides or conducts business. StrongBody.ai does not represent the Seller in collecting taxes, does not withhold, and is not responsible for the Seller's financial or accounting obligations.

Where local laws require the platform to share seller information with tax authorities, StrongBody.ai may cooperate in providing the legal information.

16.2. Buyer Policy

a) Terms of use

Buyers must have a valid account and are responsible for the personal information, shipping address and payment method provided. Placing fake orders, spamming orders, posting false reviews or inciting fraud are prohibited.

Buyers may not use promotions, refunds or customer support to exploit, harass or otherwise dishonestly harm Sellers.

b) Check and confirm order

Before confirming payment, the Buyer is responsible for carefully checking product information, price, shipping fee, return policy, warranty conditions and commitments from the Seller.

Upon receipt of the goods, the Buyer should open the package, inspect the product before confirming the completion of the transaction or payment (if COD). Confirming payment means agreeing that the order has been delivered correctly and completely, unless a defect is later proven.

c) Evaluation and feedback

Buyers have the right to leave comments and evaluate the quality of products and services provided by Sellers. However, feedback must be based on real experiences, civilized language, not slanderous, hateful or discriminatory. Any fake reviews, hired review organizations or score manipulation are strictly prohibited.

d) Security and privacy

Buyers are not allowed to use Seller information (phone number, address, personal image...) to harass, spread false information or use it for purposes other than the transaction. Violation of Seller's privacy may result in account blocking or referral to the competent authority.

17. Exclusions and limitations of liability

17.1 StrongBody.ai is not a supplier of goods or services

StrongBody.ai is a middleware platform, does not directly manufacture, import, own, inspect, transport or distribute any products, services, information posted on the platform by the Seller.

All products, services, offers, images, descriptions and warranties are posted by the Seller and are the sole responsibility of the Seller. StrongBody.aino commitment and no guarantee as to the quality, safety, performance, delivery or suitability of any product for the particular needs of the Buyer.

17.2 Not responsible for user generated content

StrongBody.ai does not pre-moderate all user-generated content (e.g. product descriptions, articles, reviews, comments, images). We are not responsible for the truthfulness, accuracy, or legality of such content, unless the platform is legally required to remove it upon legal request.

In all cases, Users must assess the risks of relying on content posted by third parties, even if such content appears on StrongBody.ai.

17.3 No guarantee of continuity, no system errors

StrongBody.ai strives to keep the system running smoothly, but no guarantee that the platform will work continuous, uninterrupted, error-free, or unaffected by events beyond control, including but not limited to:

Technical errors from storage infrastructure, transmission network, payment gateway

Network attack, disconnection, malware infection

Regular or ad hoc maintenance to update the system

Issues from affiliate partners (e.g. payment, shipping, authentication)

The User agrees that access to and use of StrongBody.ai is on an “as is” and “as available” basis, and the platform is not responsible for any losses arising from any interruption or discontinuance of the service.

17.4 Not responsible for the conduct of other users

StrongBody.ai is not responsible for any conduct of Sellers, Buyers or third parties using the platform, including in the event that:

Fraud, delivery of fake and poor quality goods

Violation of intellectual property rights, copyright, social ethics

Abuse of the evaluation function to harm others

Using the platform to spam, solicit, or harass users

Any damage or loss arising from the misconduct of another user, you must deal directly with that person according to the law. StrongBody.ai only supports providing data within the permitted scope and when legally requested.

17.5 Limitation of Financial Liability

In any event, StrongBody.ai's maximum legal and financial liability for any claim, dispute, loss or damage in connection with the platform will not exceed the amount the user has paid to StrongBody.ai within the last 1 months (if any).

If the user has never paid any service fees to StrongBody.ai, the liability limit will be equal to USD.

StrongBody.ai is not liable for indirect, special, incidental, punitive, consequential, lost data, lost profits, loss of goodwill, loss of business opportunity or any other consequential damages that are not foreseeable, even if we have been advised of the possibility of such damages.

17.6 Medical and Legal Disclaimer

StrongBody.ai does not provide medical, therapeutic, or professional advice and is not a substitute for a physician, pharmacist, or qualified health authority.

All content, products, interactions, and recommendations available on the Platform are for informational and educational purposes only and must not be considered medical guidance or treatment instruction.

Users are solely responsible for how they apply any health‑related information or use any product through the Platform.